FAQ

How do I Place My Order?

You can choose the product (s) you want from our products collection list on the ones on display on our website. when you are routed to the product page, you can now choose the corresponding size, quantity, or color, and then, click on the "Add to Cart or Payment Options" button. you will again be redirected to a new page to confirm your order and proceed or checkout for payment option depending on what you choose.

How Do I Know If My Order Was Placed?

    After placing an order, you will receive an email notification to the same email address you had entered into our system. It will inform you that your order is being processed. Also, our shipping time is 1-3 days after the order had been placed. Kindly email our customer support team at romkoboutique@gmail.com for any tracking inquiries. We usually respond within 24 hours.

    How do I Tracked My Order? 

    Once you have your tracking number, you can check the status through email we sent you when your order was shipped. If you are facing any difficulty, you can contact us by emailing our customer support team at romkoboutique@gmail.com. For any reason that the tracking details don’t appear in your email, kindly contact our support team. We typically respond within 24 hours.

    I Placed My Order, But I Have Not Received My Confirmation Email Yet. What Should I Do? 

    After placing an order, you should receive an email notification to the email address you had entered into our system. If you haven’t received anything within 48 hours, kindly send an email to our customer support team at romkoboutique@gmail.com

    We also encourage you to check your primary email, social, promotions, or spam folder because there might be a chance that it had been routed there.

    When Can I Expect To Receive My Package?

     Shipping time will take approximately 2 to 5 days (not including weekends, holidays, and postal holidays).

    If you have any inquiries regarding your order kindly contact our customer support team at romkoboutique@gmail.com We typically reply within 24 hours.

    Working Hours?

    We're open M-F 9am to 6p and Saturday 9a-3p

    How Much Does The Shipping Cost?

    Free Shipping on All Orders $100 or more

    I Ordered The Wrong Size Or Color. What Should I Do?

    After you placed your order, you have 8 hours to contact our customer service team at romkoboutique@gmail.com and request for modification. 

    However, once your order has been processed, we will be unable to cancel or modify it anymore. 

     If you would like to get a different size, color or product, please return the previous item and then place a new order online.

    Returns And Refunds in Store Credit

    Customer satisfaction is very important to us!  So if for any reason, you are dissatisfied with your purchase, please contact our customer support team at romkoboutique@gmail.com. We typically reply within 24 hours.

    Returns must be postmark back to Romko Boutique within 7 business days from the date your order was originally delivered . Please note that we do not issue Pre-paid return labels.

    All returned items will be inspected for signs of wear, damage or smoke . In the  event that the item does not match the original condition, the buyer will not receive a store credit. Item will be rejected and return to sender . No Refund. Exchange or store credit only.

    How Soon Will I Get My Refund in Store Credit?

    You can request for a Refund in Store Credit within 7 days after you have received your order so kindly contact our customer support team at romkoboutique@gmailcom We typically reply within 24 hours. Any request past 7 days will not be honored. The refunded amount will sent in Store Credit reflect within 5-7 business days.

    Also, we do not honor exchanges and if you'd like to order a different size, color or product, please return your previous order and then place a new order online.

    I Would Like To Change Color/ Size After Receiving The Package?

    you can request for a replacement within 7 days after you have received your order. kindly contact our customer support team at romkoboutique@gmail.com We typically reply within 24 hours. Any request past 7 days will not be honored.

    For replacement requests, we would like to ask for a video/photo to show the issue. This would help us in documenting your case and also, to improve our products and services for all our customers.

    Customer satisfaction is very important to us! So as soon we receive the video/photo, we want to offer you a replacement of the same item or any product as long as it is within the price range.

    What Items Are Returnable?

    • An item is only eligible for return within 7 calendar days after it was received¬†In original condition
    • Items must not be worn, used or tampered with and must be placed into their original packing.
    • If items are in less than perfect condition, refund or replacement request will not be honored.
    • The refund in Store Credit will be sent out within 4-5 business days.
    • Please note that the return process must be completed within 7 days after it was received or the return is no longer valid.
    • Whittlebabies reserves the right to deny a refund if items are not received within a reasonable time after it was returned.

    What Items Are Non-Returnable?

    • Free gifts or promotional items
    • Clearance items
    • Holiday items
    • Sale items and discounted items¬†

    Stolen Items

    Once your parcel has left our warehouse, it is with the responsibility of the courier company.  

    Romko Boutique is not liable for shipping companies delay or any misrouted packages . 

    Romko Boutique diligently inspects all items before shipping; therefore, damaged merchandise is extremely unlikely. 

    If you have any issues with the delivery of your parcel, please contact our customer service team by email at romkoboutique@gmail.com We typically reply within 24 hours.

    We also advise to please contact your local post office to check where the package or it might need to be picked up from them.

    Please note that we do not replace orders due to change of heart once you receive them.